Have Questions? We've Got Answers.

Discover everything you need to know about shipping, materials, custom orders, and more. We're here to help you feel confident in every Jewelaura purchase.

How long will it take to receive my order?

All in-stock items ship within 1–3 business days. Custom or made-to-order pieces may take 7–10 business days before shipping.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email so you can follow it every step of the way.

What materials do you use?

We use 14K gold, gold-filled, 925 sterling silver, and rare-earth magnets for our magnetic clasps. All materials are hypoallergenic and nickel-free.

Is your jewelry safe for sensitive skin?

Yes! Our jewelry is crafted with hypoallergenic, nickel-free materials and is safe for most skin types.

How should I care for my jewelry?

To maintain shine and longevity, avoid water, perfumes, and chemicals. Remove magnetic clasps before ultrasonic cleaning. Use a soft cloth for gentle polishing.

Do you offer custom or personalized designs?

Absolutely! We love bringing custom visions to life. Contact us through our website or email to get started on your one-of-a-kind piece.

What is your return policy?

Returns are accepted within 14 days of delivery for unused, unworn items in their original condition. Custom pieces are final sale unless defective.

How do I start a return or exchange?

Email us at hello@jewelaura.com with your order number and the reason for return. We'll walk you through the next steps.