We are pleased to offer free shipping on all U.S. orders. Available inventory typically ships within 24 hours. Custom orders may vary, and timelines will be confirmed prior to production.

All U.S. orders are shipped via USPS, with an estimated delivery time of 3–5 business days. You will receive a confirmation email with tracking details as soon as your package is shipped.

We hope you’ll be delighted with your Jewelaura purchase. However, if you change your mind, returning an item is simple.

We accept returns and exchanges within 30 days of purchase on all eligible items.

• Items must be returned in their original, new, unworn condition and in their undamaged packaging.
• Custom or engraved jewelry is a final sale and non-returnable item.
• Refunds are issued to your original payment method once the return has been received and inspected.

 

If you need to cancel an order, we kindly ask that requests be made within 12 hours of purchase. Once an order has entered production or shipped, it cannot be canceled.

Please complete the contact form below for your return request, and we will email you a return label. Make sure to include your order number and details so we can easily access your order information.